Letter Writing
This half day workshop will give learners practical tips for writing business letters.
Objectives
- make the right impression to get the right results
- write clear and concise letters to create a positive image in the eyes of your customers
- improve your writing skills and avoid common mistakes
- use a business writing style
- focus on dealing with complaints, customer service letters and standard letters
- deal with even the most difficult customer, prevent problems escalating and increase goodwill.
Method
Practical classroom based activities.
Pre Course Requirements
None
Who Should Attend?
Anyone who has to write and respond to letters as part of their role.